Surrey Heath bin collection: Joint Waste Solutions, bin day checker and missed collections
Surrey Heath bin collection is managed by Surrey Heath Borough Council through the Joint Waste Solutions partnership. Surrey heath refuse collection and surrey heath bin collection are delivered by Serco on behalf of the Joint Waste Solutions partnership, which covers Surrey Heath, Waverley, Woking, Elmbridge, Epsom and Ewell, and Mole Valley. This means surrey heath bin collection uses the jointwastesolutions.org website for both checking your bin day and reporting missed collections, rather than the Surrey Heath Borough Council website. Surrey heath green waste and surrey heath waste collection are all managed through jointwastesolutions.org.
Surrey Heath Bin Collection at a glance
| Who collects | Surrey Heath Borough Council via Joint Waste Solutions partnership with Serco |
| Find bin day | jointwastesolutions.org/check-my-collection-day-2-2 |
| Distinctive feature | Bin collection managed through joint Joint Waste Solutions partnership, not Surrey Heath website |
| Bins out by | 7am on collection day |
| Report missed bin | jointwastesolutions.org/request-and-report/report-a-missed-collection |
| Joint Waste Solutions | Covers Surrey Heath, Waverley, Woking, Elmbridge, Epsom and Ewell, Mole Valley |
| Area covered | Camberley, Frimley, Bagshot, Lightwater, Windlesham, Chobham, Bisley |
Find your Surrey Heath bin collection day
Surrey Heath bin collection is delivered through the Joint Waste Solutions partnership at jointwastesolutions.org, which is shared with several other Surrey councils. Enter your postcode at jointwastesolutions.org/check-my-collection-day-2-2 to find your surrey heath bin collection day. Report missed bins at jointwastesolutions.org/request-and-report/report-a-missed-collection. The joint service is delivered by Serco. Bank holiday changes for surrey heath bin collection are published at jointwastesolutions.org.
Find your Surrey Heath bin collection daySurrey Heath bin collection areas
Bins and recycling
- General waste bin: Non-recyclable rubbish collected fortnightly. Part of surrey heath refuse collection delivered by Serco via Joint Waste Solutions. Lid must be closed by 7am.
- Recycling bin: Paper, card, plastic bottles, cans and glass collected fortnightly on alternate weeks. Part of surrey heath bin collection via Joint Waste Solutions and Surrey Heath Borough Council.
- Food waste caddy: Cooked and uncooked food waste collected weekly as part of standard surrey heath bin collection.
- Surrey heath green waste: Surrey heath green waste subscription service is available through Joint Waste Solutions at jointwastesolutions.org. Surrey heath garden waste and surrey heath green waste collection cover grass, leaves and hedge trimmings collected fortnightly.
How to report a missed Surrey Heath bin collection
Before you report: Your bin must have been at the kerbside by 7am on your collection day with the lid fully closed and correct contents only. The council will not return for incorrectly presented bins or contaminated recycling.
- Confirm your collection was scheduled. Check the council website to confirm a collection was due, including any bank holiday changes.
- Check your bin was correctly presented. Lid closed, at kerbside by 7am, correct contents only.
- Report online. Go to www.jointwastesolutions.org and submit your missed collection report promptly.
- Leave your bin accessible. The council will return for valid reports within a few working days.
Frequently asked questions
- How do I find my Surrey Heath bin collection day?
- Use jointwastesolutions.org/check-my-collection-day-2-2. Surrey heath bin collection and bin collection surrey heath dates vary by street. Surrey heath refuse collection and surrey heath waste collection are confirmed through the Joint Waste Solutions website, not the Surrey Heath Borough Council website directly.
- What is Joint Waste Solutions Surrey Heath?
- Joint Waste Solutions is a shared waste collection partnership covering Surrey Heath, Waverley, Woking, Elmbridge, Epsom and Ewell, and Mole Valley. Surrey heath bin collection is delivered by Serco through this joint arrangement. All reporting and bin day checking for surrey heath bin collection is done at jointwastesolutions.org rather than the Surrey Heath Borough Council website.
- How do I report a missed Surrey Heath bin collection?
- Report surrey heath bin collection missed collections at jointwastesolutions.org/request-and-report/report-a-missed-collection. Your bin must have been at the kerbside by 7am. The Joint Waste Solutions team will arrange a return for valid reports.
- What is Surrey Heath green waste?
- Surrey heath green waste and surrey heath garden waste require a subscription through Joint Waste Solutions at jointwastesolutions.org. Surrey heath green waste collection covers grass, leaves and hedge trimmings collected fortnightly. Subscribe through the jointwastesolutions.org website.
- Does Surrey Heath bin collection change on bank holidays?
- Yes. Revised surrey heath bin collection dates are published at jointwastesolutions.org before bank holidays. Surrey heath refuse collection bank holiday changes apply to all properties in the Joint Waste Solutions area.