County Durham bin collection: report a missed bin and find your collection day
County Durham bin not collected? Durham County Council handles rubbish collection, refuse collection and recycling across DH1, DH2, DH3, DH4, DH6, SR7 and DL4 postcodes. If your county durham bin collection was missed, report it as soon as possible after your collection day. This guide covers county durham bin collection missed reports, county durham council bin collection days, county durham refuse collection rules and county durham rubbish removal in full.
County Durham bin collection at a glance
| Who collects | Durham County Council |
| How to report | Online via the County Durham Council missed collection form |
| When to report | as soon as possible after your collection day |
| Return visit | Within as soon as possible |
| Bins out by | 7am on collection day |
| Applies to | DH1, DH2, DH3, DH4, DH6, SR7 and DL4 postcodes |
Find your County Durham bin collection day
Use the official Durham County Council postcode lookup to find your exact rubbish, recycling, food waste and garden waste collection schedule across DH1, DH2, DH3, DH4, DH6, SR7 and DL4.
Find your County Durham bin collection dayHow to report a missed bin collection in County Durham
Before you report: Durham County Council will not reattempt a collection if your bin was not presented correctly. Bins must be out by 7am on collection day, lid fully closed, correct waste inside and accessible from the pavement.
- Check your bin was presented correctly. Bin at the boundary of your property, lid fully closed, correct waste inside. If not, wait for your next county durham bin collection day.
- Confirm the crew has visited your road. Only report once crews have been to your street and your bin specifically was missed.
- Report as soon as possible after your collection day. Go to www.durham.gov.uk and complete the missed collection form with your address and bin type.
- Leave your bin out. Keep it at the front of your property. Durham County Council will return within as soon as possible.
What County Durham Council will and will not collect
- Bin genuinely missed: Report via the online form and the council returns within as soon as possible.
- Bin not out on time: Must be out by 7am on collection day. If not, no reattempt until your next county durham bin collection day.
- Contaminated bin: Wrong items means no collection. Remove contaminants and present on your next collection day.
- Lid not closed: Bin must have lid fully closed. Overfilled bins will not be collected.
- Side waste: Only the bin contents will be collected. No excess waste beside the bin.
- Bank holidays: Collections may shift. Check the Durham County Council website for revised dates.
County Durham bin collection frequently asked questions
- How do I report a missed bin collection in County Durham?
- Report online at www.durham.gov.uk as soon as possible after your collection day. The council returns within as soon as possible.
- How do I find my bin day in County Durham?
- Use the postcode lookup at www.durham.gov.uk to find your exact collection schedule for all bin types.
- What time do County Durham bins need to be out?
- All bins must be out by 7am on collection day.
- Does County Durham Council collect on bank holidays?
- Collections may be adjusted during bank holidays. Check the Durham County Council website for revised dates before assuming your normal county durham bin collection day applies.