Poole bin collection: report a missed bin and find your collection day
Poole bin not collected? BCP Council (Bournemouth, Christchurch and Poole) handles rubbish collection, refuse collection and recycling across BH12, BH13, BH14, BH15, BH16 and BH17 postcodes. If your poole bin collection was missed, report it as soon as possible after your collection day. This guide covers poole bin collection missed reports, poole council bin collection days, poole refuse collection rules and poole rubbish removal in full.
Poole bin collection at a glance
| Who collects | BCP Council (Bournemouth, Christchurch and Poole) |
| How to report | Online via the Poole Council missed collection form |
| When to report | as soon as possible after your collection day |
| Return visit | Within as soon as possible |
| Bins out by | 7am on collection day |
| Applies to | BH12, BH13, BH14, BH15, BH16 and BH17 postcodes |
Find your Poole bin collection day
Use the official BCP Council (Bournemouth, Christchurch and Poole) postcode lookup to find your exact rubbish, recycling, food waste and garden waste collection schedule across BH12, BH13, BH14, BH15, BH16 and BH17.
Find your Poole bin collection dayHow to report a missed bin collection in Poole
Before you report: BCP Council (Bournemouth, Christchurch and Poole) will not reattempt a collection if your bin was not presented correctly. Bins must be out by 7am on collection day, lid fully closed, correct waste inside and accessible from the pavement.
- Check your bin was presented correctly. Bin at the boundary of your property, lid fully closed, correct waste inside. If not, wait for your next poole bin collection day.
- Confirm the crew has visited your road. Only report once crews have been to your street and your bin specifically was missed.
- Report as soon as possible after your collection day. Go to www.bcpcouncil.gov.uk and complete the missed collection form with your address and bin type.
- Leave your bin out. Keep it at the front of your property. BCP Council (Bournemouth, Christchurch and Poole) will return within as soon as possible.
What Poole Council will and will not collect
- Bin genuinely missed: Report via the online form and the council returns within as soon as possible.
- Bin not out on time: Must be out by 7am on collection day. If not, no reattempt until your next poole bin collection day.
- Contaminated bin: Wrong items means no collection. Remove contaminants and present on your next collection day.
- Lid not closed: Bin must have lid fully closed. Overfilled bins will not be collected.
- Side waste: Only the bin contents will be collected. No excess waste beside the bin.
- Bank holidays: Collections may shift. Check the BCP Council (Bournemouth, Christchurch and Poole) website for revised dates.
Poole bin collection frequently asked questions
- How do I report a missed bin collection in Poole?
- Report online at www.bcpcouncil.gov.uk as soon as possible after your collection day. The council returns within as soon as possible.
- How do I find my bin day in Poole?
- Use the postcode lookup at www.bcpcouncil.gov.uk to find your exact collection schedule for all bin types.
- What time do Poole bins need to be out?
- All bins must be out by 7am on collection day.
- Does Poole Council collect on bank holidays?
- Collections may be adjusted during bank holidays. Check the BCP Council (Bournemouth, Christchurch and Poole) website for revised dates before assuming your normal poole bin collection day applies.